United Kingdom
Close this search box.

Leveraging the Future of Work at Gallagher Bassett

The future of the insurance industry will be shaped by how we all respond to creating compelling, meaningful career tracks for claims professionals. 

Here at Gallagher Bassett, we continue to focus on creating a work environment built on a great culture for our employees, provides the best possible training to create recruitment solutions for our clients, and an infrastructure that allows us to continue to deliver superior service to claimants.

Over the past year, we have made important changes to our workplace strategy to enhance our ability to attract and retain talent and deliver unmatched service for our clients.

First, we are making additional investments in our larger operating hubs and expanding our efforts to develop the next generation of claims professionals. These hubs will allow us to recruit and deliver training centers of excellence across the world, and be a touchstone example of our most important talent development strategies.

To support the growth of these hubs, we are expanding our team of recruiters, mentors, and technical trainers and delivering refined, industry-leading career pathways for new entrants to the industry. We’ll also be streamlining our rotational program to give new claims professionals challenging and engaging placements.

Second, like many organisations, we will continue to enable a larger portion of our team to work remotely on a permanent basis. This is the natural evolution of the progressive, flexible work philosophy we pioneered over a decade ago. Our experience in remote work has allowed us to develop the right tools, management process, and expertise to support our seasoned, high-performing claims professionals to remotely work. We know those who work remotely are often more satisfied, engaged, and motivated, and where our team has expressed a desire to continue to have this flexibility, we have empowered them with this option.

Further, this ability to confidently expand remote work options supports our goal, and the industry’s growing need, to attract and retain the best talent – regardless of where they live.

This was a natural evolution for our recruitment consulting service, which has been helping carriers across the UK access the best talent for several months now. Chief Client Officer, Pete Diskin, said carriers and TPAs alike had to leverage the opportunities of our new normal to see their core business strategy come to fruition.

“It’s important employers have a clear point of difference to their competitors and recognise their employees are whole people whose whole lives must be considered to thrive in their career,” Mr Diskin said.

“Our Recruitment Consulting Service brings that additional edge carriers need when recruiting top talent. As claims professionals ourselves, we know exactly who will be the right fit for your business strategy and help you lead by example when it comes to a unique employee value proposition.”

Looking to leverage the future of work in your business? Connect with our team of experts to find out how.

Pete Diskin

Chief Client Officer

More Posts


Setting the Standard in Loss Adjusting

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.

Read more

The Role of Collaboration in Compliance

Collaboration is the word of the moment when it comes to managing compliance related concerns, from cybersecurity and data breaches to consumer protection laws and regulatory reporting. As Beth Povey explains in this new article, the data reveals more than 40% of UK insurers are planning to leverage external expertise to ensure they remain compliant.

Read more

Elevating Strategic Decision-Making through Data Insights

Data is key to transforming your strategic decision making. Dive into how Gallagher Bassett’s Senior Business Development Manager, Stephen Bevan, is enhancing confidence in data-insights to help client partners achieve their objectives. Explore our proven practices that ensure you can harness advanced data insights.

Read more

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

Read more

Keep your finger on the pulse of the latest industry news and insights.

Sign up to our monthly newsletter today.

Download Our Global Insurance Industry Whitepaper

Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!