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Award-Winning Claims Management Technology

Centralise and manage all data impacting your total cost of risk.

Access the digital capabilities and insights that only Gallagher Bassett can offer. You can leave legacy IT issues in the past and build towards strategic business growth with access to the right platforms that provide clear insight into performance.

Establishing and maintaining the IT infrastructure that supports your business is an expensive and time-consuming investment. You can mitigate the expense and avoid the drawbacks by partnering with Gallagher Bassett. We deliver best-in-class digital experience infrastructure, benchmarking, and dashboard capabilities that support our partners with superior decision-making for strategic growth.

Act with the confidence that comes from our award-winning claims management platform, Luminos – a flexible and scalable information management platform that efficiently captures and automates a wide set of data points. Our analytics tools and capabilities provide stunning clarity so you can accurately assess and control your total cost of risk.

What’s more, our methodology for technology investment ensures a long-term commitment to delivering exceptional systems, tools and platforms.

Book a free LUMINOS demonstration with one of our experts

What Our Clients are Saying

Outcomes

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Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Luminos Top 5 Features

Successful risk management professionals understand that data is one of the keys to managing the cost of risk. Five years running, these same risk manager clients have…

April 2022

Luminos Capability

LUMINOS is Gallagher Bassett’s industry-leading Risk Management Iinformation System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.

Case Studies

April 2022

North America: Solving Legacy IT Infrastructure Challenges

Gallagher Bassett undertook the management of portfolios for a global insurer’s Workers’ Compensation and primary Property and Casualty lines, after identifying two of their legacy systems were set to discontinue. GB oversaw the IT platform migration and created a niche premium tailored product to target a lucrative market segment. By delivering a seamless transition of more than 1000 Workers’ Compensation claims, GB facilitated a rapid market launch of a differentiated product into a competitive landscape.

April 2022

North America: Enabling Growth Through Innovation

A large international insurance carrier engaged Gallagher Bassett following an acquisition and merger, to build a new outsourced claims and account management function to support rapid projected growth. Facing a number of unknowns and challenges, GB adopted the client’s preference to utilize a specific liability claims system, while offering expertise and resources to develop a dedicated cost + model that white labelled products and services and met IT-related requirements. The adoption of this new system, mobile apps and intake platforms, qualified resources and streamlining operations, meant the client was well-positioned to exponentially grow and expand and is set to receive an estimated fee revenue of $20 million at the end of 2020.

April 2022

North America: Broadened Partnership with Mutual Carrier Effectuates Their Profitable Expansion

A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience. Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.

Featured Blogs

Insights

What’s Next for ESG: Six Expert Tips for Insurers in 2024

One key topic that has gained significant regulatory interest in the insurance sector is ESG. As new regulations and reporting standards emerge, insurers are facing increased pressure to adapt. Ashley Easen, Director of Risk and ESG, shares invaluable strategies for insurers to navigate these changes, build trust, and safeguard their reputation.

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Insights

Building Storm Resilience: Five Tips for Surge Claim Readiness

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.

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Insights

The Talent Tide: Attracting and Retaining New and Established Talent

In the new world of work, organisations are witnessing a shifting tide in the convergence of both emerging and established talent. To support insurers to effectively attract and retain diverse talent, Gordon Vater, Managing Director – GB Technical, shares the essential strategies for navigating the shifting talent tide.

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Insights

Customer Service: Preparing for the Festive Season and Learnings from the 2023 Customer Satisfaction Index

With the end of the year fast approaching, insurers are eagerly looking forward to the holiday season after facing various challenges this year in the insurance industry. At the same time, as 2023 begins to wrap up, it’s common to see increasing customer complaints as cost-of-living stress and claims delays set in. Beth Povey, Chief Compliance Officer, sat down to share her expert insights on how to best navigate the end-of-year season by leveraging the latest Customer Satisfaction Index to your advantage.

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