Access the digital capabilities and insights that only Gallagher Bassett can offer. You can leave legacy IT issues in the past and build towards strategic business growth with access to the right platforms that provide clear insight into performance.
Establishing and maintaining the IT infrastructure that supports your business is an expensive and time-consuming investment. You can mitigate the expense and avoid the drawbacks by partnering with Gallagher Bassett. We deliver best-in-class digital experience infrastructure, benchmarking, and dashboard capabilities that support our partners with superior decision-making for strategic growth.
Act with the confidence that comes from our award-winning claims management platform, Luminos – a flexible and scalable information management platform that efficiently captures and automates a wide set of data points. Our analytics tools and capabilities provide stunning clarity so you can accurately assess and control your total cost of risk.
What’s more, our methodology for technology investment ensures a long-term commitment to delivering exceptional systems, tools and platforms.
Organizations in the claims management space have long used data to drive operational improvements. Gallagher Bassett’s leaders share how they leverage data to empower their teams.
As global trends continue to reshape our world and the way we do business, “top talent” in the insurance industry will change in definition while becoming ever more important to company success.
Discover new opportunities to drive business productivity, growth and expansion
Fear. And uncertainty. Both byproducts of our modern pandemic era. Today, above all else, they are presenting a distinctly unique set of challenges that must be managed by our global business, and risk management communities.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
Organizations in the claims management space have long used data to drive operational improvements.
Successful risk management professionals understand that data is one of the keys to managing the cost of risk. Five years running, these same risk manager clients have…
LUMINOS is Gallagher Bassett’s industry-leading Risk Management Iinformation System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.
Gallagher Bassett undertook the management of portfolios for a global insurer’s Workers’ Compensation and primary Property and Casualty lines, after identifying two of their legacy systems were set to discontinue. GB oversaw the IT platform migration and created a niche premium tailored product to target a lucrative market segment. By delivering a seamless transition of more than 1000 Workers’ Compensation claims, GB facilitated a rapid market launch of a differentiated product into a competitive landscape.
A large international insurance carrier engaged Gallagher Bassett following an acquisition and merger, to build a new outsourced claims and account management function to support rapid projected growth. Facing a number of unknowns and challenges, GB adopted the client’s preference to utilize a specific liability claims system, while offering expertise and resources to develop a dedicated cost + model that white labelled products and services and met IT-related requirements. The adoption of this new system, mobile apps and intake platforms, qualified resources and streamlining operations, meant the client was well-positioned to exponentially grow and expand and is set to receive an estimated fee revenue of $20 million at the end of 2020.
A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience. Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.
Complaints unfortunately happen in the claims environment – in some cases they are avoidable in others there are deep rooted causes, often a lack of understanding of what the policy actually covers, and the sector has still got work to do in educating some customers. The key with complaints is to recover the situation quickly and efficiently.
The automotive market is undergoing significant change and with that comes an equally demanding need for change in its insurance counterpart. The driving force of the change is Electric Vehicles (EVs), and along with change they are also bringing increased uncertainty.
Manan Sagar, CEO of Gallagher Bassett UK, has a wealth of experience and a strong background in leveraging technology to enhance insurance operations. In this three- part series Manan shares his insights on current trends and threats impacting insurers, the role of AI in improving the customer journey and finally, highlights the emerging tech tools that excite him, and how GB is investing to help their customers stay ahead.
Insurers do not need to look back far for a reminder of the need to stay ahead of climate trends. Across a devastating few months in late 2023 and early 2024, the United Kingdom bore the brunt of almost a dozen destructive storms that led to severe floods, at least 13 deaths and millions of pounds in damages to homes and infrastructure.
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