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Award-Winning Claims Management Technology

Centralise and manage all data impacting your total cost of risk.

Access the digital capabilities and insights that only Gallagher Bassett can offer. You can leave legacy IT issues in the past and build towards strategic business growth with access to the right platforms that provide clear insight into performance.

Establishing and maintaining the IT infrastructure that supports your business is an expensive and time-consuming investment. You can mitigate the expense and avoid the drawbacks by partnering with Gallagher Bassett. We deliver best-in-class digital experience infrastructure, benchmarking, and dashboard capabilities that support our partners with superior decision-making for strategic growth.

Act with the confidence that comes from our award-winning claims management platform, Luminos – a flexible and scalable information management platform that efficiently captures and automates a wide set of data points. Our analytics tools and capabilities provide stunning clarity so you can accurately assess and control your total cost of risk.

What’s more, our methodology for technology investment ensures a long-term commitment to delivering exceptional systems, tools and platforms.

Book a free LUMINOS demonstration with one of our experts

What Our Clients are Saying

Our Expertise

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Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Luminos Top 5 Features

Successful risk management professionals understand that data is one of the keys to managing the cost of risk. Five years running, these same risk manager clients have…

April 2022

Luminos Capability

LUMINOS is Gallagher Bassett’s industry-leading Risk Management Iinformation System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.

Case Studies

April 2022

North America: Solving Legacy IT Infrastructure Challenges

Gallagher Bassett undertook the management of portfolios for a global insurer’s Workers’ Compensation and primary Property and Casualty lines, after identifying two of their legacy systems were set to discontinue. GB oversaw the IT platform migration and created a niche premium tailored product to target a lucrative market segment. By delivering a seamless transition of more than 1000 Workers’ Compensation claims, GB facilitated a rapid market launch of a differentiated product into a competitive landscape.

April 2022

North America: Enabling Growth Through Innovation

A large international insurance carrier engaged Gallagher Bassett following an acquisition and merger, to build a new outsourced claims and account management function to support rapid projected growth. Facing a number of unknowns and challenges, GB adopted the client’s preference to utilize a specific liability claims system, while offering expertise and resources to develop a dedicated cost + model that white labelled products and services and met IT-related requirements. The adoption of this new system, mobile apps and intake platforms, qualified resources and streamlining operations, meant the client was well-positioned to exponentially grow and expand and is set to receive an estimated fee revenue of $20 million at the end of 2020.

April 2022

North America: Broadened Partnership with Mutual Carrier Effectuates Their Profitable Expansion

A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience. Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.

Featured Blogs

Insights

Setting the Standard in Loss Adjusting

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.

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Insights

The Role of Collaboration in Compliance

Collaboration is the word of the moment when it comes to managing compliance related concerns, from cybersecurity and data breaches to consumer protection laws and regulatory reporting. As Beth Povey explains in this new article, the data reveals more than 40% of UK insurers are planning to leverage external expertise to ensure they remain compliant.

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Insights

Elevating Strategic Decision-Making through Data Insights

Data is key to transforming your strategic decision making. Dive into how Gallagher Bassett’s Senior Business Development Manager, Stephen Bevan, is enhancing confidence in data-insights to help client partners achieve their objectives. Explore our proven practices that ensure you can harness advanced data insights.

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Insights

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

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Download Our Global Insurance Industry Whitepaper

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