In the third and final part of his interview series covering technology and innovation in the insurance industry, Manan Sagar, CEO of Gallagher Bassett UK, discusses the potential of the emerging tech tools that have got him excited about the future, including Blockchain, Internet of Things (IoT) and Telematics. He also addresses the topic of the very real threats that are presenting themselves alongside new technologies like AI, and importantly the steps that Gallagher Bassett is taking to protect its customers, fortify its systems and abide by regulations as the regulatory landscape also evolves at an increasingly rapid pace.

As we prepare for the release our 2025 Claims Insights Survey results next year, it’s clear that the UK insurance industry must approach the next 12 months with both optimism and caution. Whilst there are plenty of possibilities on the horizon, the industry must also confront an array of complex challenges that are reshaping its operational landscape. In our latest article, Gordon Vater, Managing Director —GB Technical, breaks down key challenges and how to navigate them, from climate change to the integration of artificial intelligence (AI), and the mental wellbeing of claims handlers. Read the article to ensure you’re ready for the year ahead.

With winter very much on the horizon, the UK insurance sector faces a dual challenge, ongoing global supply chain interruptions and the impending impact of severe winter weather. Understanding these challenges and their potential effects is crucial for insurers and their clients to navigate the uncertain landscape effectively. In our latest article, Gordon Vater, Managing Director — GB Technical, unpacks the isolated and related problems presented by these two issues and shares steps that insurers can take to navigate both.

As the end of the year draws closer, we are once again inviting insurers to reflect on the issues that impact them most. The 2025 edition of our Claims Insights survey will be a must-read for industry professionals and to whet the appetite, Gordon Vater, Managing Director — GB Technical, has revisited some the main issues that were on UK insurers’ minds 12 months ago. From premium affordability and technology to the war for talent, there certainly was, and still is plenty to explore.