These are challenging times for insurers. There has never been more pressure to grow profits, develop new products, expand in markets and keep pace with technology – and that is without even mentioning the core goal of exceeding customer expectations.
Amid such complexities, it is no surprise that insurers, governments, corporations and self-insured companies are increasingly turning to TPAs to reduce the cost of claims and secure better outcomes for all. However, just as every claim is unique, every TPA is different and it is essential to do the research before choosing who to partner with.
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