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Premium Customer Experience

Covering your brand bases with responsive and reliable customer service.

Our tailored customer experience, deep expertise, and best-in-class analytics capabilities ensure we enhance your brand so you can delight your customers and outpace your competitors.

As the expectations of insureds increase, so too does the pressure to keep pace with industry demands while maintaining customer service excellence. A strategic partnership with Gallagher Bassett alleviates these pressures through our best-practice claims management aligning with your go-to-market strategy from day one.

Our team of experts is ready to become an extension of your own no matter when or where client demand arises. Entrusting Gallagher Bassett with your insureds means they will be treated with the empathy, care, and consideration that fosters customer retention and enhances your brand’s reputation.

Our claims management professionals understand the importance of you fulfilling your promise to your insureds. At every turn, our experts will seamlessly exhibit the culture, values, and standards of your organisation.

Leverage the efficiency of our proprietary systems, people, and processes to deliver a consistent, benefit-driven experience for your insureds.

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Resources

Case Studies

April 2022

Motor claims support for a large underwriter

Gallagher Bassett was approached by UK motor provider following its first foray into the country’s vehicle fleet market. Gallagher Bassett was tasked with the development and delivery of a bespoke claims process for this new business stream.

April 2022

North America: Federal Lines Expertise Enables Carrier to Grow Broadly

Now established as a market leader in the Federal Acts niche, GB continues to help clients grow their Federal Lines profit and portfolios by actively providing a dedicated talent pool of expertly trained claims professionals, suited for a tightly regulated and highly competitive market.

In this unique situation, we partnered with a carrier to fill a gap in coverage for international and federal workers while working abroad. Learn how GB’s Federal capabilities were critical to ensure a seamless and relevant approach enabling the carrier to satisfy policyholders and fuel growth.

Featured Blogs

Insights

The Role of Collaboration in Compliance

Collaboration is the word of the moment when it comes to managing compliance related concerns, from cybersecurity and data breaches to consumer protection laws and regulatory reporting. As Beth Povey explains in this new article, the data reveals more than 40% of UK insurers are planning to leverage external expertise to ensure they remain compliant.

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Insights

Elevating Strategic Decision-Making through Data Insights

Data is key to transforming your strategic decision making. Dive into how Gallagher Bassett’s Senior Business Development Manager, Stephen Bevan, is enhancing confidence in data-insights to help client partners achieve their objectives. Explore our proven practices that ensure you can harness advanced data insights.

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Insights

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

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Insights

What’s Next for ESG: Six Expert Tips for Insurers in 2024

One key topic that has gained significant regulatory interest in the insurance sector is ESG. As new regulations and reporting standards emerge, insurers are facing increased pressure to adapt. Ashley Easen, Director of Risk and ESG, shares invaluable strategies for insurers to navigate these changes, build trust, and safeguard their reputation.

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