United Kingdom
UK
Search
Close this search box.

Premium Customer Experience

Covering your brand bases with responsive and reliable customer service.

Our tailored customer experience, deep expertise, and best-in-class analytics capabilities ensure we enhance your brand so you can delight your customers and outpace your competitors.

As the expectations of insureds increase, so too does the pressure to keep pace with industry demands while maintaining customer service excellence. A strategic partnership with Gallagher Bassett alleviates these pressures through our best-practice claims management aligning with your go-to-market strategy from day one.

Our team of experts is ready to become an extension of your own no matter when or where client demand arises. Entrusting Gallagher Bassett with your insureds means they will be treated with the empathy, care, and consideration that fosters customer retention and enhances your brand’s reputation.

Our claims management professionals understand the importance of you fulfilling your promise to your insureds. At every turn, our experts will seamlessly exhibit the culture, values, and standards of your organisation.

Leverage the efficiency of our proprietary systems, people, and processes to deliver a consistent, benefit-driven experience for your insureds.

What our clients are saying

Outcomes

0 M
Claims Managed
0
New Claims
0 +
Carrier Relationships
$ 0 B
Claims Value

Resources

Case Studies

April 2022

Motor claims support for a large underwriter

Gallagher Bassett was approached by UK motor provider following its first foray into the country’s vehicle fleet market. Gallagher Bassett was tasked with the development and delivery of a bespoke claims process for this new business stream.

April 2022

North America: Federal Lines Expertise Enables Carrier to Grow Broadly

Now established as a market leader in the Federal Acts niche, GB continues to help clients grow their Federal Lines profit and portfolios by actively providing a dedicated talent pool of expertly trained claims professionals, suited for a tightly regulated and highly competitive market.

In this unique situation, we partnered with a carrier to fill a gap in coverage for international and federal workers while working abroad. Learn how GB’s Federal capabilities were critical to ensure a seamless and relevant approach enabling the carrier to satisfy policyholders and fuel growth.

Featured Blogs

Insights

What’s Next for ESG: Six Expert Tips for Insurers in 2024

One key topic that has gained significant regulatory interest in the insurance sector is ESG. As new regulations and reporting standards emerge, insurers are facing increased pressure to adapt. Ashley Easen, Director of Risk and ESG, shares invaluable strategies for insurers to navigate these changes, build trust, and safeguard their reputation.

Read more
Insights

Building Storm Resilience: Five Tips for Surge Claim Readiness

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.

Read more
Insights

The Talent Tide: Attracting and Retaining New and Established Talent

In the new world of work, organisations are witnessing a shifting tide in the convergence of both emerging and established talent. To support insurers to effectively attract and retain diverse talent, Gordon Vater, Managing Director – GB Technical, shares the essential strategies for navigating the shifting talent tide.

Read more
Insights

Customer Service: Preparing for the Festive Season and Learnings from the 2023 Customer Satisfaction Index

With the end of the year fast approaching, insurers are eagerly looking forward to the holiday season after facing various challenges this year in the insurance industry. At the same time, as 2023 begins to wrap up, it’s common to see increasing customer complaints as cost-of-living stress and claims delays set in. Beth Povey, Chief Compliance Officer, sat down to share her expert insights on how to best navigate the end-of-year season by leveraging the latest Customer Satisfaction Index to your advantage.

Read more
Download Our Global Insurance Industry Whitepaper

Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!