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Premium Customer Experience

Covering your brand bases with responsive and reliable customer service.

Our tailored customer experience, deep expertise, and best-in-class analytics capabilities ensure we enhance your brand so you can delight your customers and outpace your competitors.

As the expectations of insureds increase, so too does the pressure to keep pace with industry demands while maintaining customer service excellence. A strategic partnership with Gallagher Bassett alleviates these pressures through our best-practice claims management aligning with your go-to-market strategy from day one.

Our team of experts is ready to become an extension of your own no matter when or where client demand arises. Entrusting Gallagher Bassett with your insureds means they will be treated with the empathy, care, and consideration that fosters customer retention and enhances your brand’s reputation.

Our claims management professionals understand the importance of you fulfilling your promise to your insureds. At every turn, our experts will seamlessly exhibit the culture, values, and standards of your organisation.

Leverage the efficiency of our proprietary systems, people, and processes to deliver a consistent, benefit-driven experience for your insureds.

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Case Studies

April 2022

Motor claims support for a large underwriter

Gallagher Bassett was approached by UK motor provider following its first foray into the country’s vehicle fleet market. Gallagher Bassett was tasked with the development and delivery of a bespoke claims process for this new business stream.

April 2022

North America: Federal Lines Expertise Enables Carrier to Grow Broadly

Now established as a market leader in the Federal Acts niche, GB continues to help clients grow their Federal Lines profit and portfolios by actively providing a dedicated talent pool of expertly trained claims professionals, suited for a tightly regulated and highly competitive market.

In this unique situation, we partnered with a carrier to fill a gap in coverage for international and federal workers while working abroad. Learn how GB’s Federal capabilities were critical to ensure a seamless and relevant approach enabling the carrier to satisfy policyholders and fuel growth.

Featured Blogs


Setting the Standard in Loss Adjusting

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.

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The Role of Collaboration in Compliance

Collaboration is the word of the moment when it comes to managing compliance related concerns, from cybersecurity and data breaches to consumer protection laws and regulatory reporting. As Beth Povey explains in this new article, the data reveals more than 40% of UK insurers are planning to leverage external expertise to ensure they remain compliant.

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