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Insights

Insights

The Role of Collaboration in Compliance

Collaboration is the word of the moment when it comes to managing compliance related concerns, from cybersecurity and data breaches to consumer protection laws and regulatory reporting. As Beth Povey explains in this new article, the data reveals more than 40% of UK insurers are planning to leverage external expertise to ensure they remain compliant.

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Insights

Elevating Strategic Decision-Making through Data Insights

Data is key to transforming your strategic decision making. Dive into how Gallagher Bassett’s Senior Business Development Manager, Stephen Bevan, is enhancing confidence in data-insights to help client partners achieve their objectives. Explore our proven practices that ensure you can harness advanced data insights.

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Insights

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

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Insights

What’s Next for ESG: Six Expert Tips for Insurers in 2024

One key topic that has gained significant regulatory interest in the insurance sector is ESG. As new regulations and reporting standards emerge, insurers are facing increased pressure to adapt. Ashley Easen, Director of Risk and ESG, shares invaluable strategies for insurers to navigate these changes, build trust, and safeguard their reputation.

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Insights

Building Storm Resilience: Five Tips for Surge Claim Readiness

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.

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Insights

The Talent Tide: Attracting and Retaining New and Established Talent

In the new world of work, organisations are witnessing a shifting tide in the convergence of both emerging and established talent. To support insurers to effectively attract and retain diverse talent, Gordon Vater, Managing Director – GB Technical, shares the essential strategies for navigating the shifting talent tide.

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Insights

Customer Service: Preparing for the Festive Season and Learnings from the 2023 Customer Satisfaction Index

With the end of the year fast approaching, insurers are eagerly looking forward to the holiday season after facing various challenges this year in the insurance industry. At the same time, as 2023 begins to wrap up, it’s common to see increasing customer complaints as cost-of-living stress and claims delays set in. Beth Povey, Chief Compliance Officer, sat down to share her expert insights on how to best navigate the end-of-year season by leveraging the latest Customer Satisfaction Index to your advantage.

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Insights

4 Essential Skills in the Claims Adjusters of the Future

In the dynamic world of insurance, claims adjusters are pivotal in providing top-notch service. With technology reshaping the industry, we’re faced with a fundamental question: what skills will set the claims adjuster of the future apart? Here, Gordon Vater delves into the skills that will shape the future of the industry.

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Insights

Getting Ahead of Pre-Claims with Our Award-Winning Technology

In a world where emerging technologies are reshaping the insurance industry, building and maintaining the necessary IT infrastructure to support these advancements can be a costly and time-consuming investment. Hear from John Fearn, Chief Client Officer, on the five benefits of outsourcing leading pre-claims tools for your claim’s books.

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Insights

Brilliant Basics: Seven Golden Rules of Exceptional Customer Service

In today’s world, where technology and innovation continue to shape customer interactions, it’s easy to get swept away by the latest trends and tools. However, amidst all the advancements, there is an enduring truth: the foundation of exceptional customer service lies in mastering brilliant basics. We explore the seven golden rules of superior customer service.

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Insights

Tackling Burnout: Boosting Workplace Culture and Customer Support

2023 has been a challenging year for the insurance industry. From weather events, inflation and the rising cost of living, these factors are impacting not only the overall workplace culture and employees’ wellbeing but also the expectations of customers. Here, Ellen Doyle, HR Manager – Gallagher Bassett UK shares strategies for addressing employee burnout and elevating workplace culture and customer interactions.

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Insights

Three Tips to Become Resilient in Today’s Insurance Industry

With the end of the year in sight, insurers are gearing up for the challenges and opportunities that lie ahead in 2024. This year has proven to be a turbulent one, marked by inflationary pressures and severe weather events, resulting in a number of challenges for the industry. From executive directors to customers, the entire insurance landscape has experienced the pressure of constant change and uncertainty.

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