Complaints unfortunately happen in the claims environment – in some cases they are avoidable in others there are deep rooted causes, often a lack of understanding of what the policy actually covers, and the sector has still got work to do in educating some customers. The key with complaints is to recover the situation quickly and efficiently.

The automotive market is undergoing significant change and with that comes an equally demanding need for change in its insurance counterpart. The driving force of the change is Electric Vehicles (EVs), and along with change they are also bringing increased uncertainty.

Manan Sagar, CEO of Gallagher Bassett UK, has a wealth of experience and a strong background in leveraging technology to enhance insurance operations. In this three- part series Manan shares his insights on current trends and threats impacting insurers, the role of AI in improving the customer journey and finally, highlights the emerging tech tools that excite him, and how GB is investing to help their customers stay ahead.

Insurers do not need to look back far for a reminder of the need to stay ahead of climate trends. Across a devastating few months in late 2023 and early 2024, the United Kingdom bore the brunt of almost a dozen destructive storms that led to severe floods, at least 13 deaths and millions of pounds in damages to homes and infrastructure.