Essex-based Claims Settlement Agencies Ltd (CSA) has been snapped up by Gallagher Bassett International Ltd (GB). Read the full story here – Gallagher Bassett boosts UK unit with acquisition | Insurance Business UK (insurancebusinessmag.com)
In the wake of the Great Resignation comes a new movement dubbed “quiet quitting” leaving some carriers with a disengaged
Manan Sagar, CEO of Gallagher Bassett UK, has a wealth of experience and a strong background in leveraging technology to enhance insurance operations. In this three- part series Manan shares his insights on current trends and threats impacting insurers, the role of AI in improving the customer journey and finally, highlights the emerging tech tools that excite him, and how GB is investing to help their customers stay ahead.
Insurers do not need to look back far for a reminder of the need to stay ahead of climate trends. Across a devastating few months in late 2023 and early 2024, the United Kingdom bore the brunt of almost a dozen destructive storms that led to severe floods, at least 13 deaths and millions of pounds in damages to homes and infrastructure.
Few technologies have received as much exposure in recent years as generative AI, and it has been no different in the insurance sector. One of the main topics of conversation has been around its use in the customer service space.
The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.
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