United Kingdom
Close this search box.

Four Steps to Address the Skilled Workforce Shortage

The insurance industry is currently facing a significant challenge – the skilled workforce shortage. Insurers are now confronted with an uphill battle as the demand for skilled professionals outweighs the available supply. Attracting and retaining top talent has become increasingly difficult in this fiercely competitive landscape. Shedding light on this issue, the Aviva Risk Insights Report highlights the challenges insurers face in securing and retaining skilled professionals.

Labelling the issue as the second biggest risk to UK companies, Aviva states that businesses of all sizes and sectors are grappling with labour and skills shortages, leading to a “race to the top” among UK companies. This trend is now adding to existing inflationary pressures:

  • More than 25% of companies are raising wages either to attract or retain staff (31% for attracting, 25% for retaining), further impacting their already constrained bottom line.
  • Around 13% have significantly enhanced employee benefits to attract new personnel.
  • Approximately 63% of companies have struggled to attract new employees.
  • About 64% have faced challenges with staff retention.

Understanding the complexities of the talent crunch and knowing how to offer effective solutions to help navigate this difficult time will be the key to building a resilient workforce and ultimately, coming out on top. We unveil four valuable tips to help insurers address this growing global issue.

  1. Talent Development and Training

One strategy for insurers to overcome the talent crunch is to focus on development and training in their existing workforce. By offering comprehensive training programs, professional development opportunities, and upskilling initiatives, insurers can nurture the skills and capabilities of their employees. This enhances employee satisfaction and retention and creates a pipeline of skilled professionals from within the organisation.

  1. Embracing Flexible Work Arrangements

In today’s workforce, flexibility is highly valued by employees. Insurers can attract and retain skilled professionals by offering flexible work arrangements such as remote work options, flexible hours, or compressed work weeks. These arrangements appeal to a broader talent pool and contribute to improved work-life balance and employee satisfaction.

  1. Leveraging Technology and Automation

Technology and automation can help insurers mitigate the impact of the talent crunch. By adopting advanced technologies, such as machine learning, and process automation, insurers can streamline processes, enhance operational efficiency, and reduce the burden on human resources. This enables insurers to optimise their workforce and focus on tasks requiring human expertise.

  1. Outsourcing for Success

Outsourcing provides numerous benefits for insurers seeking to address the talent crunch, ultimately alleviating this pressure in one. By partnering with Gallagher Bassett, insurers gain access to a qualified workforce with a deep understanding of the insurance industry. This helps insurers maintain a competitive edge and deliver exceptional service to policyholders. By outsourcing certain functions, insurers can access specialised expertise, increase operational efficiency, and alleviate pressure caused by the talent crunch. This key strategy also provides a unique opportunity for insurers to focus on their core competencies while leaving the non-core functions to GB’s experts. To explore these outsourcing solutions in more detail, visit “Your Dedicated Carrier Practice”. 

Navigating the talent crunch requires a proactive and multi-faceted approach to address the skilled workforce shortage and build a resilient workforce. Our dedicated team is committed to supporting insurers in this journey, offering expertise and innovative solutions to help navigate the talent crunch effectively. To find out more, contact our team today and see how we can help you overcome this major challenge in today’s industry.

Gordon Vater

Managing Director - Gallagher Bassett Technical

More Posts


Setting the Standard in Loss Adjusting

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.

Read more

The Role of Collaboration in Compliance

Collaboration is the word of the moment when it comes to managing compliance related concerns, from cybersecurity and data breaches to consumer protection laws and regulatory reporting. As Beth Povey explains in this new article, the data reveals more than 40% of UK insurers are planning to leverage external expertise to ensure they remain compliant.

Read more

Elevating Strategic Decision-Making through Data Insights

Data is key to transforming your strategic decision making. Dive into how Gallagher Bassett’s Senior Business Development Manager, Stephen Bevan, is enhancing confidence in data-insights to help client partners achieve their objectives. Explore our proven practices that ensure you can harness advanced data insights.

Read more

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

Read more

Keep your finger on the pulse of the latest industry news and insights.

Sign up to our monthly newsletter today.

Download Our Global Insurance Industry Whitepaper

Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!