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August 18, 2023

Insights

Tackling Burnout: Boosting Workplace Culture and Customer Support

2023 has been a challenging year for the insurance industry. From weather events, inflation and the rising cost of living, these factors are impacting not only the overall workplace culture and employees’ wellbeing but also the expectations of customers. Here, Ellen Doyle, HR Manager – Gallagher Bassett UK shares strategies for addressing employee burnout and elevating workplace culture and customer interactions.

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Insights

Three Tips to Become Resilient in Today’s Insurance Industry

With the end of the year in sight, insurers are gearing up for the challenges and opportunities that lie ahead in 2024. This year has proven to be a turbulent one, marked by inflationary pressures and severe weather events, resulting in a number of challenges for the industry. From executive directors to customers, the entire insurance landscape has experienced the pressure of constant change and uncertainty.

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