AI will ‘revolutionise’ claims processing – report

In the third and final part of his interview series covering technology and innovation in the insurance industry, Manan Sagar, CEO of Gallagher Bassett UK, discusses the potential of the emerging tech tools that have got him excited about the future, including Blockchain, Internet of Things (IoT) and Telematics. He also addresses the topic of the very real threats that are presenting themselves alongside new technologies like AI, and importantly the steps that Gallagher Bassett is taking to protect its customers, fortify its systems and abide by regulations as the regulatory landscape also evolves at an increasingly rapid pace.

As we prepare for the release our 2025 Claims Insights Survey results next year, it’s clear that the UK insurance industry must approach the next 12 months with both optimism and caution. Whilst there are plenty of possibilities on the horizon, the industry must also confront an array of complex challenges that are reshaping its operational landscape. In our latest article, Gordon Vater, Managing Director —GB Technical, breaks down key challenges and how to navigate them, from climate change to the integration of artificial intelligence (AI), and the mental wellbeing of claims handlers. Read the article to ensure you’re ready for the year ahead.