The insurance industry is undergoing significant transformation, with rapid growth fuelled by technological advancements and heightened claim volumes.

Gordon Vater, Managing Director – Loss Adjusting & Consulting Solutions at Gallagher Bassett, shares his insights into how insurers can navigate these changes.

“The increasing complexity of claims and demand for personalised services have rendered traditional ways of processing claims inefficient. Insurers must meet evolved customer expectations while adhering to new regulatory demands for fairness and consumer duty.”

We’re very proud to have recently released the third edition of our annual industry whitepaper, The
Carrier Perspective: 2025 Claims Insights.

The past few weeks have seen adverse weather hit the UK, and floods pose unique challenges, demanding insurers tailor response plans specifically for these scenarios. As the UK contends with extreme weather conditions, we bring you five tips to preparing a robust storm surge support plan.