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Attracting and retaining talent through diverse recruiting and life-long career opportunities

31 May 2022

Whether it’s a higher salary, clearer career progression pathways or stronger work-life-balance policies, the factors responsible for the war for talent are ever-growing. For employers, there never has been a more important time to strengthen your talent retention. Gallagher Bassett has been observing and overcoming talent sourcing and retention challenges for the past decade – … Continued

Supply Chain Pressures and Resilience

24 May 2022

Global labour shortages and supply chain issues have meant that bottlenecks are piling up all over the world, putting extra pressure on our local supply chains. Significant strain has also been placed on insurers as extended lead times and fickle expectation dates restrict the ability to assess, quote and resolve a claim in an appropriate … Continued

Outsourcing Without the Risk. You’ve made the decision to outsource, but how do you do so with minimal risk?

24 May 2022

Outsourcing your claims management service is a tried and tested solution to many of the industry’s biggest challenges. From a gap in market knowledge to retaining top talent, outsourcing streamlines the resourcing of staff, time and money – ensuring your business can adapt to market changes with ease. However, the unknowns and possible risks can … Continued

Leveraging Technology and Innovation to Accelerate the Claims Lifecycle

6 April 2022

Unbeknownst to some, quality claim revisions and processing takes time, money and resources that often aren’t on tap to ensure quality results for both the insurer and claimant. In effort of protecting quality while avoiding shortcuts, the insurance industry is turning its focus and attention to technology, welcoming data-driven tools into their ranks. Despite previous … Continued

Insurers in the headlights: How COVID-19 Has Drawn Attention to Dual Pricing and Auditing Anomalies Across the Insurance Industry

6 April 2022

I’m sure you’re aware that Dual Pricing otherwise known as Price Walking, refers to the concept where existing claimants are charged a higher premium than new claimants who otherwise have a similar risk portfolio. Through this, we see over time that the new claimant’s policy continues to increase in small increments until they are eventually … Continued

The Importance of Partner Sourcing to Unlock Growth

21 February 2022

As global trends continue to reshape the UK, the broader world, and how we do business locally and overseas, many insurers are considering outsourcing to increase support and successfully manage claims. Gordon Vater, Gallagher Bassett Director of Loss Adjusting and Claims Consultancy in the UK, shares the benefits and best practices of partner sourcing and … Continued

How Insurers Can Pivot Beyond the Pandemic

21 February 2022

From increasing travel and changing legislation to an ever-evolving risk environment, 2022 and beyond will be a testing time for insurers across the nation. Gallagher Bassett UK’s Director of Loss Adjusting & Consultancy, Gordon Vater, reflects on the volatility the industry has experienced over the past 18 months and ways insurers can forge a strong … Continued

Making the Most of Virtual Mediation to Resolve Claims

20 January 2022

 In the UK, the inability to travel has also caused us to rely on more virtual options as we work from our own regions. There’s no doubt mediation can be an effective tool for settling claims. However, until recently, online mediation was often discounted in the belief that discourse via video conference was not as … Continued

How to transform your talent retention process

20 January 2022

From adapting to remote working, many lockdowns due to the pandemic and resulting public health mandates, and managing complex mental health issues, we’ve had to redefine what it means to ‘come to work.’  Despite the challenges this market poses for insurers, it also presents a tremendous opportunity to modernise the way businesses recruit and keep … Continued

Adding Value In 2022: How Partnered Claims Models Create Value for Insurers.

20 January 2022

Third Party Claims Administrators (TPAs) help insurers, public entities, corporations, and self-insured companies reduce their Total Cost of Risk (TCOR) and secure better outcomes for all involved. Commissioning a specialist team to handle segments of your claims management process can reduce risk and offer a flexible and cost-effective way to respond to surge periods of demand. … Continued

Change, recruitment and technology, a prediction of what’s on the horizon in 2022

6 December 2021

2021 was a year shaped by a challenging talent crunch, agile and evolving workforce, and cyber threats – with many organisations feeling the flow on effect on their growth and development. So, how do we wrap up the year that was and ensure 2022 is stronger? Here are the three trends we believe will shape … Continued

Worldwide recognition for approach to innovation

2 December 2021

Gallagher Bassett was proud to be recognised in several countries for the way we treat innovation as a core function and strive to put our people, partners and claimants first. When the pandemic hit, our company knew we had to not only change the way we did business but how we helped the industry navigate … Continued

Rain, hail or snow, how to resource surge season

2 December 2021

With the next catastrophic event possibly around the corner, it’s critical insurers have an adequate, flexible and effective team on their side to manage claimant demands. The surge season ahead of us is unlikely to be an easy one, with issues surrounding talent retention and recruitment, and claimant demands and needs skyrocketing, there is a … Continued

Key considerations for insurers selecting a RMIS

22 October 2021

While it was common practice for products to only differ on features and functions, we have seen a clear need for the market to also consider factors such as ease of use, configuration and mobile accessibility.   Simon Pemberton (SP) – Chief Executive Officer, Gallagher Bassett, and Pete Diskin (PD) – Chief Client Officer, Gallagher Bassett discuss what insurers should consider when choosing … Continued

How to minimise the effects of surge season with the right talent

22 October 2021

As we head into winter, property insurers must ready themselves for a spike in complex claims that require highly skilled and strategic staffing.  We know from decades of experience managing these surge events that this spike will likely see a similar rise in operating costs for insurer. This year, we also expect to see the war for talent compound these … Continued

How to address the compounding impact of material, labour and supply chain shortages

22 October 2021

Insurers are particularly impacted by these three factors, and we have a challenging winter ahead of us for those who don’t take action now to address this.  Starting to address these challenging trends must start at home, and our team has shared key actions insurers can take that we’re also implementing across our business at GB:   1. … Continued

How data intersects with operational health for stronger claims outcomes

27 September 2021

Pete Diskin, Chief Client Officer – Gallagher Bassett, talks to how insurers can leverage the talent in their business through use of technology. Everyone in the industry knows that bringing a claim to resolution often relies on timely access to medical care, and for more complex or contentious claims, the court systems. This is where … Continued

Why telehealth is here to stay

27 September 2021

Jon Stambaugh, Senior Vice President – Carrier Practice North America, and Jennifer Cogbill, Vice President of GBCare Advisor Team North America, explore this trend and what it means for insurers. Q:          How did the rise of telehealth happen in 2020? Jon:      At GB, we saw a 15% increase in telehealth-related medical bills in the first … Continued

How to effectively accelerate the claims lifecycle

27 September 2021

Through partnering these two factors, insurers can accelerate the claims lifecycle and see a return on their investment. The many factors that influence a claim’s lifecycle – such as severity, complexity, likelihood for litigation – can be effectively predicted by analytic tools that can then feed into a claim professional’s informed judgement on a file. … Continued

Top tips for addressing broker concerns in 2021

24 August 2021

This pressure has undoubtedly flowed on to brokers as they seek MGA partners that can meet their needs and deliver for their clients. There is significant opportunity in leveraging your broker relationships in 2021, and here’s how we recommend you do this. With the industry know-how and experience partnering with a long list of MGAs … Continued

GB Live launches to streamline claim assessments

24 August 2021

GB has worked with our Technical Adjusting team to develop and launch GB Live: video technology that enables remote, unobtrusive site visits. We spoke to Gordon Vater (GV) about what this means for the industry. Q:         What will GB Live bring to the market? GV:      The pandemic made us realise even more that we had … Continued

Leveraging the future of work at Gallagher Bassett

24 August 2021

Here at Gallagher Bassett, we continue to focus on creating a work environment built on a great culture for our employees, provides the best possible training to create recruitment solutions for our clients, and an infrastructure that allows us to continue to deliver superior service to claimants. Over the past year, we have made important … Continued

One size fits none: Making the right decisions to get more value from partnered models

24 August 2021

From reducing risk by leveraging specialist expertise, to enhancing profitability during surge periods by having additional people power where and when it’s needed, outsourcing presents a powerful tool. For Gordon Vater, reliably unlocking the full value of partnered claims solutions calls for creating a unique relationship that respects the unique needs of the businesses involved. … Continued

Global spotlight: The two trends set to influence carriers this summer

9 August 2021

As the world begins to move again and we head into the warmer months, there are several worrying trends impacting severity mixes and resourcing for carriers. From increased auto claims to extended periods of leave, we explore how carriers can flex and adapt to meet this change in demand.    1) Increase in motor claims  … Continued

People first, process second: A winning formula for COVID-19 response

20 July 2021

Judges commended Gallagher Bassett for how refreshing its COVID-19 response strategy was, commenting that “…since the beginning of COVID-19, they created a multi-disciplined team incorporating business interruption specialists and forensic accounts to proactively and collaboratively help their clients.” Simon Pemberton, CEO Gallagher Bassett UK, said the entire team was proud to be recognised for their … Continued

The UK’s perfect storm: Whiplash reforms and motor severity

20 July 2021

The recent passing of the whiplash reforms seeks to reduce both the volume and cost of these claims, but insurers have a few hurdles ahead of them still. Gordon Vater (GV), Director – Carrier Practice, spoke to Andy Sewell (AS), UK – Technical Director, on how this change will impact insurers in the months to … Continued

How to drive better claim outcomes utilising performance metrics and data

20 July 2021

Most carriers have two answers to this question: legacy infrastructure is hamstringing their best intentions and it’s difficult to fund rapid technological innovation. So, how can carriers overcome this? Define what data matters to you In a world of increasingly available information and content, there are plenty of data points carriers can pull on to … Continued

How TPA partnered models unlock capital and foster carrier growth

20 July 2021

Partnering with a TPA that already has access to industry-leading technology, talent, and an insightful view of regulatory requirements can unlock opportunities your business may otherwise not be able to realise. When it comes to traditional insurance carriers with ongoing/live portfolios, there is more pressure to prioritise the deployment of capital and fuel innovation while … Continued

Five challenges we’ve helped clients overcome in the past year

23 June 2021

Five challenges we’ve helped clients overcome in the past year  Unpredictable severity mixes, unprecedented competition, litigation and much more were all on our radar in the last twelve months as we worked with carriers of all sizes to grow their business.    1) Unexpected changes to severity and claim frequency  Just as the carrier industry adjusted to the spike … Continued

How to partner the right people with the right technology

23 May 2021

It should come as no surprise that automated systems and artificial intelligence (AI) are increasingly taking over the workforce.   From self-service grocery checkouts to smartbot chat integrations that tempt shoppers with additional items or support, technology’s ability to perform twice the work in half the time – and at all hours – has changed the way the … Continued

How to make best practice underwriting decisions

23 May 2021

Unfortunately, no such crystal ball exists, but there are a few simple processes we can all follow to make best practice underwriting decisions.    1) A customer-centric approach  It’s important to recognize that underwriting requires a comprehensive set of capabilities across both hard and soft skills. It’s integral your team brings quality judgements about future industry performance, an in-depth … Continued

Global spotlight: How to embrace the post-pandemic era of settlements

23 May 2021

Carriers can take back control of this process by engaging in strategic litigation and settlement processes, with our team of experts sharing their top tips.    1) Timing is everything  When claim resolution is delayed, extended, or poorly communicated to a claimant, the likelihood of litigation rapidly increases. This can lead to a complicated process before … Continued

Gallagher Bassett expands global presence in Asia-Pacific

23 April 2021

Home to nearly one-third of the world’s population, several of the fastest growing economies and multiple countries with rapidly expanding populations, the Asia-Pacific region continues to present varying challenges for insurance carriers, managing general agents, captives, commercial organisations, and government entities across the region.  Based in Singapore, Mr Wong will lead Gallagher Bassett’s expansion of … Continued

What the FCA case means for global policies

23 April 2021

It is a common perception that insurance policies are complex, challenging, and designed to skew in favour of carriers. While those of us in the insurance industry believe this isn’t true, we still have significant work ahead of us to overcome this perception and offer trusted, well-received and comprehended policies.   The recent Financial Conduct Authority (FCA) case … Continued

Transferring knowledge in the digital age

23 April 2021

The insurance industry world-wide is set to undergo a significant talent shift, with many existing positions filled by managers and executives with decades of knowledge set to fall vacant in the coming years. As many knowledgeable professionals plan to retire out of the industry, we expect the industry might see up to a 40% shortfall of suitable … Continued

How to make the right insurtech investments

23 April 2021

The pandemic saw companies accelerate their uptake of insurtech to solve old and emerging problems, and this acceleration has coincided with an increased acceptance and expectation of these changes from customers.     As we all moved online to claim, assess, and manage our internal and external stakeholders, insurtech providers rapidly shifted to take advantage of … Continued

How to set your people management processes up for success

10 March 2021

However, those who have fallen behind and failed to change may be exposed to even more challenges as some regions shift to a hybrid home/office environment. In regions such as Australia and New Zealand, where COVID-19 case numbers are relatively low, many workplaces are returning to an office environment. However, this path has not been … Continued

Webinar recap: Understanding the True Cost of Claims

10 March 2021

It’s critical carriers understand the true cost of claims, so they retain customers, lower expenses, and make processes fit for purpose. We now operate in a highly competitive market with only a few, very narrow, differentiators between insurers: claims handling, reputation, and process. We know the claim department and its services are the heartbeat of … Continued

Recruiting quality talent for surge events

10 March 2021

With talent pools vanishing and quality personnel seeking long-term employment, Gallagher Bassett’s Stacey Williams – Chief Client Officer, Australia – explains how carriers can overcome these challenges to deliver better claims outcomes and talent retention. Over the many years Gallagher Bassett has provided claims management, we’ve learnt a few things about how to handle the … Continued

Gallagher Bassett Launches New Approach to Tackle Talent Gap

11 February 2021

Across the past few years, recruitment groups and peak insurance bodies, both in the United Kingdom and around the world, have warned the insurance industry is facing a shortage of high-calibre and skilled staff to handle dispute resolution, claims management processes and other key roles. Gallagher Bassett United Kingdom’s Chief Client Officer, Pete Diskin says … Continued

Disrupting the Social Inflation Cycle

11 February 2021

This phenomenon is casting a heavy influence on many outcomes and costs across the global carrier industry and has no easy solution. While the factors that contribute to Social Inflation (SI) are certainly not new, the true impact of the SI cycle is not well understood by many in the industry. So, let’s start at … Continued

How the UK’s Financial Conduct Authority case will have global ramifications 

11 February 2021

The Supreme Court of the United Kingdom recently ruled in favour of policyholders required to close as a result of government lockdowns, with costly and wide-reaching ramifications likely for the carrier industry. We knew early in the pandemic that the fallout of COVID-19 would cause considerable change in claims trends and risk exposure in the … Continued

Webinar recap: Surge Response – Harness Your Bench Strength and Improve Service Outcomes 

10 February 2021

“Mother nature doesn’t care about COVID”, said Winsbury. “It’s never ending, and it never stops.” “We’ve seen a variety of insurable events – catastrophes, weather events, travel interruptions, volcanic eruptions, fuel contamination events, recessions, even the collapse of major insurers. “And we’re seeing rising insurance costs due to the ever-increasing footprint of us as humans. … Continued

Webinar Recap: Innovate to Meet Evolving Customer Expectations

18 January 2021

In November, our Chief Executive Officer- North America, Mike Hessling, led the latest webinar in our Opportunities and Outcomes series, ‘Innovate to Meet Evolving Customer Expectations and Deliver Improved Outcomes.’ Along with our Carrier Practice Leadership team, he shared his thoughts on how carriers can improve the client experience while taking control of the total … Continued

Global spotlight: What we’ve learnt from La Niñas and El Niños

18 January 2021

Scott Newland, General Manager – Government and Long-Tail Claims, has worked through many of these severe weather events and shared his top tips for carriers. Q) What do we typically see during a La Niña or El Niño event? Scott Newland (SN) Typically for an El Niño we see an increased risk for widespread, damaging … Continued

The New Virtual Normal

18 January 2021

Here are our top tips for performing in a challenging, changing and virtual insurance landscape. Put a face to the name Virtual does not have to mean you lose the chance to connect with your team and customers. Many workplace cultures were shaken by the rapid shift to working from home and both new starters … Continued

Overcoming Legacy IT Infrastructure Challenges

26 October 2020

One of the bigger challenges in legacy system infrastructure is that it is often crafted to solve a specific set of parameters relevant – and restricted – to a moment in time. The result of this often means a lack of support as the businesses evolves away from the requirements the package was initially developed … Continued

The do’s and don’ts of outsourcing

15 October 2020

Mr Hessling is North America’s Chief Executive Officer for the global provider of risk and claims management services after being appointed to the role in February this year from Chief Client Officer, and has been a driving force behind the company’s burgeoning Carrier Practice, focused on the unique needs of serving carrier clients with outsourced … Continued

Post pandemic insurance: What’s next for the insurance industry?

15 October 2020

While there have been many major events across the decades, there has never been a year like 2020 – with a major bushfire season, storm events and now a global pandemic. The buzz word of 2020 is unprecedented, yet this sentiment holds true. This year every business has been racing to adapt to the latest … Continued

Three Ways Insurers’ lives will be transformed in 2021

15 October 2020

So, how will this fast-tracked movement towards digitization impact the industry? Here are three key trends we expect to see expand into 2021: 1.Increased Transparency Given the way technology has led to mass innovation across a variety of industries, it’s now giving providers a chance to specialise and provide more tailored niche service solutions. As … Continued

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