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Contact UsAcross the past few years, recruitment groups and peak insurance bodies, both in the United Kingdom and around the world, have warned the insurance industry is facing a shortage of high-calibre and skilled staff to handle dispute resolution, claims management processes and other key roles. Gallagher Bassett United Kingdom’s Chief Client Officer, Pete Diskin says … Continued
Read moreBased in Singapore, Mr Wong will lead Gallagher Bassett’s expansion of risk and claims solutions across the region and the deployment of tailored client solutions to its existing global, regional and Asia-Pacific clientele. “We are witnessing a rapidly changing world, from market hardening, rising cost of risk, distribution and underwriting, and shifts to employment and … Continued
While those of us in the insurance industry believe this isn’t true, we still have significant work ahead of us to overcome this perception and offer trusted, well-received and comprehended policies. The recent Financial Conduct Authority (FCA) case in the United Kingdom brought this issue to light again, with the Court’s comments making it clear … Continued
As we all moved online to claim, assess, and manage our internal and external stakeholders, insurtech providers rapidly shifted to take advantage of our newfound digital dependence. We believe this rapid acceleration has meant insurtech is close to the inevitable saturation limit that comes with major technology adoption. Just like cars, televisions, and computers now … Continued
With talent pools vanishing and quality personnel seeking long-term employment, Gallagher Bassett’s Stacey Williams – Chief Client Officer, Australia – explains how carriers can overcome these challenges to deliver better claims outcomes and talent retention. Over the many years Gallagher Bassett has provided claims management, we’ve learnt a few things about how to handle the … Continued
However, those who have fallen behind and failed to change may be exposed to even more challenges as some regions shift to a hybrid home/office environment. In regions such as Australia and New Zealand, where COVID-19 case numbers are relatively low, many workplaces are returning to an office environment. However, this path has not been … Continued
It’s critical carriers understand the true cost of claims, so they retain customers, lower expenses, and make processes fit for purpose. We now operate in a highly competitive market with only a few, very narrow, differentiators between insurers: claims handling, reputation, and process. We know the claim department and its services are the heartbeat of … Continued
Across the past few years, recruitment groups and peak insurance bodies, both in the United Kingdom and around the world, have warned the insurance industry is facing a shortage of high-calibre and skilled staff to handle dispute resolution, claims management processes and other key roles. Gallagher Bassett United Kingdom’s Chief Client Officer, Pete Diskin says … Continued
This phenomenon is casting a heavy influence on many outcomes and costs across the global carrier industry and has no easy solution. While the factors that contribute to Social Inflation (SI) are certainly not new, the true impact of the SI cycle is not well understood by many in the industry. So, let’s start at … Continued
The Supreme Court of the United Kingdom recently ruled in favour of policyholders required to close as a result of government lockdowns, with costly and wide-reaching ramifications likely for the carrier industry. We knew early in the pandemic that the fallout of COVID-19 would cause considerable change in claims trends and risk exposure in the … Continued
“Mother nature doesn’t care about COVID”, said Winsbury. “It’s never ending, and it never stops.” “We’ve seen a variety of insurable events – catastrophes, weather events, travel interruptions, volcanic eruptions, fuel contamination events, recessions, even the collapse of major insurers. “And we’re seeing rising insurance costs due to the ever-increasing footprint of us as humans. … Continued
In November, our Chief Executive Officer- North America, Mike Hessling, led the latest webinar in our Opportunities and Outcomes series, ‘Innovate to Meet Evolving Customer Expectations and Deliver Improved Outcomes.’ Along with our Carrier Practice Leadership team, he shared his thoughts on how carriers can improve the client experience while taking control of the total … Continued
Scott Newland, General Manager – Government and Long-Tail Claims, has worked through many of these severe weather events and shared his top tips for carriers. Q) What do we typically see during a La Niña or El Niño event? Scott Newland (SN) Typically for an El Niño we see an increased risk for widespread, damaging … Continued
Here are our top tips for performing in a challenging, changing and virtual insurance landscape. Put a face to the name Virtual does not have to mean you lose the chance to connect with your team and customers. Many workplace cultures were shaken by the rapid shift to working from home and both new starters … Continued
One of the bigger challenges in legacy system infrastructure is that it is often crafted to solve a specific set of parameters relevant – and restricted – to a moment in time. The result of this often means a lack of support as the businesses evolves away from the requirements the package was initially developed … Continued
Mr Hessling is North America’s Chief Executive Officer for the global provider of risk and claims management services after being appointed to the role in February this year from Chief Client Officer, and has been a driving force behind the company’s burgeoning Carrier Practice, focused on the unique needs of serving carrier clients with outsourced … Continued
While there have been many major events across the decades, there has never been a year like 2020 – with a major bushfire season, storm events and now a global pandemic. The buzz word of 2020 is unprecedented, yet this sentiment holds true. This year every business has been racing to adapt to the latest … Continued
So, how will this fast-tracked movement towards digitization impact the industry? Here are three key trends we expect to see expand into 2021: 1.Increased Transparency Given the way technology has led to mass innovation across a variety of industries, it’s now giving providers a chance to specialise and provide more tailored niche service solutions. As … Continued
The Health Hurdle Operating a commercial enterprise in the midst of a global health pandemic has forced businesses to closely consider their practical health operations from guidelines to strictly enforced rules. This comes into play in managing our own workplaces – offsetting risk and reward with a greater emphasis on the role of our people … Continued
Over the course of the study, the top 20 per cent of insurers generated an annual average profit of $764 million, compared to just $26 million for the middle 60 per cent. After four years of observing the haves and the have nots, the McKinsey team identified five key ‘moves’ for insurance carriers wanting to … Continued
Increased business outcomes and competitive advantage The customer experience can have a direct impact on your bottom line, with unhappy customers increasing administrative burden and ultimately ‘voting with their feet’ by departing in search of another provider. With the resourcing capacity for everything from introducing new products to managing a surge in claims, third-party administrator … Continued