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January 20, 2023

Insights

How the UK’s Financial Conduct Authority case will have global ramifications 

The way policyholders are insured against pandemics and other business interruption events is set to change after a landmark ruling in the United Kingdom.

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Insights

Webinar recap: Surge Response – Harness Your Bench Strength and Improve Service Outcomes 

As the world is battered by an endless parade of catastrophes and significant events on top of a global pandemic, Gallagher Bassett Executive Vice President – GB International, Jon Winsbury, asks: is your business prepared for a claims surge event?

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Insights

Webinar Recap: Innovate to Meet Evolving Customer Expectations

As the idiom goes, happy customers are loyal customers. Now, more than ever in this complex climate, managing the customer experience is critical for insurance carriers to prevent defection.

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Insights

Global spotlight: What we’ve learnt from La Niñas and El Niños

The opposite phases of the El Niño-Southern Oscillation (ENSO) cycle have shaped businesses and communities across the globe. From droughts to severe flooding, and the ongoing economic and societal impacts from these events, carriers need to have an understanding of just how to forecast their response to a declared ENSO event.

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Insights

The New Virtual Normal

We all had to rapidly adjust to a virtual world in 2020, and the importance of being able to harness technology and data to optimise the customer experience is unlikely to lessen this year.

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